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Identifying the root cause refers to the systematic process of discovering the fundamental reason why a problem, failure, or undesired outcome occurs. Instead of treating only visible symptoms, this approach digs deeper to uncover underlying issues, contributing factors, and hidden mechanisms that create the problem. It often involves structured methods such as root cause analysis, the 5 Whys, or cause-and-effect diagrams. By clearly identifying the root cause, organizations and individuals can design more effective, long-term corrective actions, prevent recurrence of the issue, and improve overall performance, reliability, and quality in processes, products, or services.
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