root cause analysis, root cause investigation, cause analysis, causal analysis, failure analysis, problem cause analysis, incident cause analysis, incident investigation
incident resolution Synonym
Synonyme incident resolutionissue resolution - problem resolution - incident handling - issue handling - problem handling - fault resolution - ticket resolution - case resolution
Incident resolution is the process of identifying, diagnosing, and restoring normal service operation after an unplanned interruption or reduction in service quality. It typically follows a defined workflow that includes logging, categorizing, prioritizing, investigating, and resolving issues, as well as communicating with affected users. Effective incident resolution aims to minimize business impact and downtime, often using predefined procedures, knowledge bases, and escalation paths. It is a core discipline in IT service management and is closely linked to incident management, problem management, and continuous improvement practices to prevent recurrence of similar incidents.
Category: IT
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Related synonyms
incident root cause analysis
root cause analysis, root cause investigation, cause analysis, causal analysis, failure analysis, problem cause analysis, incident cause analysis, incident investigation [x]
Category:
Management
support service
Kundensupport, Kundenservice, Supportdienst, Supportleistung, Unterstützungsdienst, Servicehotline, Hilfsdienst, Betreuungsservice
Kundensupport, Kundenservice, Supportdienst, Supportleistung, Unterstützungsdienst, Servicehotline, Hilfsdienst, Betreuungsservice [x]
Category:
Services
handling issues
dealing with issues, managing issues, addressing issues, resolving issues, handling problems, dealing with problems, managing problems, addressing problems, resolving problems
dealing with issues, managing issues, addressing issues, resolving issues, handling problems, dealing with problems, managing problems, addressing problems, resolving problems [x]
Category:
Business
incident analysis and resolution
incident investigation and resolution, incident root cause analysis, incident review and resolution, incident assessment and resolution, incident troubleshooting and resolution
incident investigation and resolution, incident root cause analysis, incident review and resolution, incident assessment and resolution, incident troubleshooting and resolution [x]
Category:
IT
incident assessment and resolution
incident analysis, incident evaluation, incident review, incident investigation, incident handling, incident response, incident management, incident diagnosis, problem assessment, problem resolution,... [more]
incident analysis, incident evaluation, incident review, incident investigation, incident handling, incident response, incident management, incident diagnosis, problem assessment, problem resolution, issue assessment, issue resolution, fault analysis, fault resolution [x]
Category:
IT
operations
Abläufe, Vorgänge, Prozesse, Tätigkeiten, Einsätze, Operationen, Geschäftsabläufe, Geschäftsprozesse, Geschäftstätigkeiten
Abläufe, Vorgänge, Prozesse, Tätigkeiten, Einsätze, Operationen, Geschäftsabläufe, Geschäftsprozesse, Geschäftstätigkeiten [x]
Category:
Business
issue analysis and resolution
problem analysis and resolution, issue investigation and resolution, problem diagnosis and resolution, issue assessment and resolution, root cause analysis and resolution, problem troubleshooting and... [more]
problem analysis and resolution, issue investigation and resolution, problem diagnosis and resolution, issue assessment and resolution, root cause analysis and resolution, problem troubleshooting and resolution [x]
Category:
Management
solving issues
resolving problems, fixing issues, troubleshooting, sorting out problems, addressing issues, remedying problems, solving problems, dealing with issues
resolving problems, fixing issues, troubleshooting, sorting out problems, addressing issues, remedying problems, solving problems, dealing with issues [x]
Category:
Work
in support of
in favor of, in aid of, in defence of, on behalf of, in backing of, in advocacy of, in furtherance of
in favor of, in aid of, in defence of, on behalf of, in backing of, in advocacy of, in furtherance of [x]
Category:
Language
helpdesk
Supportdesk, Kundensupport, Kundenservice, Support-Hotline, Supportcenter, Servicecenter, IT-Support, Supportabteilung, Benutzerbetreuung
Supportdesk, Kundensupport, Kundenservice, Support-Hotline, Supportcenter, Servicecenter, IT-Support, Supportabteilung, Benutzerbetreuung [x]
Category:
Support
service
Dienstleistung, Serviceleistung, Kundendienst, Dienst, Bedienung, Betreuung, Support, Kundenservice, Serviceangebot, Wartung, Instandhaltung, Versorgung, Bedienservice, Hilfsdienst
Dienstleistung, Serviceleistung, Kundendienst, Dienst, Bedienung, Betreuung, Support, Kundenservice, Serviceangebot, Wartung, Instandhaltung, Versorgung, Bedienservice, Hilfsdienst [x]
Category:
Business
hotline
Service-Hotline, Kundentelefon, Kundenhotline, Service-Telefon, Support-Hotline, Hilfetelefon, Beratungs-Hotline, Servicerufnummer, Support-Telefon, Notrufnummer
Service-Hotline, Kundentelefon, Kundenhotline, Service-Telefon, Support-Hotline, Hilfetelefon, Beratungs-Hotline, Servicerufnummer, Support-Telefon, Notrufnummer [x]
Category:
Kommunikation
settles the dispute
resolves the dispute, settles the matter, resolves the matter, settles the argument, resolves the argument, settles the issue, resolves the issue
resolves the dispute, settles the matter, resolves the matter, settles the argument, resolves the argument, settles the issue, resolves the issue [x]
Category:
Law
handling an important issue
dealing with an important issue, addressing an important issue, tackling an important issue, handling a key issue, dealing with a critical issue, addressing a critical issue, tackling a critical issue
dealing with an important issue, addressing an important issue, tackling an important issue, handling a key issue, dealing with a critical issue, addressing a critical issue, tackling a critical issue [x]
Category:
Communication
reaching a solution
finding a solution, arriving at a solution, coming to a solution, achieving a solution, working out a solution, resolving the issue, resolving the problem, settling the matter, reaching a resolution,... [more]
finding a solution, arriving at a solution, coming to a solution, achieving a solution, working out a solution, resolving the issue, resolving the problem, settling the matter, reaching a resolution, coming to a resolution, achieving resolution [x]
Category:
Problem-solving
